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Citrix Receiver 4.2 BSOD

Problem: Citrix Receiver 4.2 BSOD (and 4.1)

During the installation of the new Citrix Receiver 4.2 (and 4.1), laptops, desktops and VMs were all blue screening at about 70% through the installation process.

Citrix Receiver 4.2 Install BSOD

 

STOP: 0x000000CA

And on restart we received

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 2057

Additional information about the problem:
BCCode: ca
BCP1: 0000000000000002
BCP2: FFFFFA8003A96060
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

 

If you have already installed it and BSOD’ed your machine you MUST select F8 and choose ‘Last Known Good Configuration’ on reboot otherwise its likely the machine will then be bricked.

Workaround

Disable any USB device scanning or blocking software

Uninstall or disable the Landesk agents

Solution

This is more than likely related to the citrixusb driver installation so disable any USB driver or device blocking software.

In our instance (and after much troubleshooting) turns out it was a conflict with the Landesk (blocking USB device insert / install) 9.5 SP2 (“C:\Program Files (x86)\LANDesk\Shared Files\residentAgent.exe” version = 9.0.3.45)

Upgrade Landesk agents to 9.6 SP1

(“C:\Program Files (x86)\LANDesk\Shared Files\residentAgent.exe” version will = 9.60.0.225)

Use Appsense Personalisation to capture Windows Automatic and Custom destinations

To backup the New windows 7 start menu ‘jump lists’ links for things like recent items for Word, excel etc open the EM Agent and get it to copy the following folders at log on and logoff

At Logon copy the following
\homeservershare%username%WINDOWSRecentAutomaticDestinations and \homeservershare%username%WINDOWSRecentCustomDestinations (including subfolders)
TO
%APPDATA%MicrosoftWindowsRecentAutomaticDestinations and %APPDATA%MicrosoftWindowsRecentCustomDestinations

At logoff
Reverse the above process

Reduce WINSXS folder size

I hate the C:\Windows\WINSXS folder. The size it takes up is a complete joke even BEFORE apps or windows updates.

These are some of the commands that I have found in the past (with varying success) to try and reduce the size of this rediculous folder.

It is rare that I have run this on a production environment, but on mini test VM’s and prelive stuff havent ever had any issues (depends if the commands even exist or are installed)

USE THESE COMMANDS COMPLETELY AT YOUR OWNRISK, IF YOU BREAK THIS FOLDER YOU WILL MORE THAN LIKELY RUIN YOUR SERVER. ALWAYS HAVE A BACKUP!

From and administrator command prompt try the following to try and reduce WINSXS folder size

  1. vsp1cln.exe
  2. compcln.exe
  3. dism.exe /online /cleanup-image /spsuperseded * (most successful)

or you can even try deleting blobs.bin file and reboot the system, c:\Windows\winsxs\ManifestCache\blobs.bin (only if its really big, and it should regenerate)

USE THESE COMMANDS COMPLETELY AT YOUR OWNRISK, IF YOU BREAK THIS FOLDER YOU WILL MORE THAN LIKELY RUIN YOUR SERVER. ALWAYS HAVE A BACKUP!

James

XenServer Tools not registering with XenCenter Host

Problem: Windows 7 Installed XENTools – but after multiple attempts and installations its still not registered in XenCenter 6.0

Also ensure the RPC Service are running.

Solution: Install .net Framework 4.0 FULL (including extended features) – http://www.microsoft.com/download/en/details.aspx?id=17851

MSCONFIG can play a part in this also – in my instance i had to restart all services (set MCSONFIG to normal) and then restop a bunch of garbage services to get this working even AFTER installing the .NET 4.0 extended framework

References: http://support.citrix.com/article/CTX130986