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Troubleshoot the Citrix IMA

Recently we applied a bunch of MS hotfixes to our Citrix 6.5 server (delivered from PVS 7.1) and broke the Citrix IMA entirely. Sigh.

My usual employed fixes are typically run (from an elevated cmd prompt) a ‘dsmaint recreatelhc’, ‘dsmaint recreaterade’, then reinstall the last Rollup Hotfix Pack (today for me it was RO4!)

If that doesnt work you can sometimes cheat and set the service to run as local service (but not recommended) – this can however break various things like reboot schedules and printing – so use it with caution or as a workaround on a temporary server.

This is a great article, well worth the read – http://citrixtechs.com/blog/citrix-xenapp-ima-why-wont-you-just-start/


Various Errors I received in this instance.

The Citrix Independent Management Architecture service terminated with service-specific error %%-2147483647

Failed to load initial plugins with error IMA_RESULT_FAILURE

Failed to load plugin C:Program Files (x86)CitrixSystem32CitrixIMASubSystemsRADESessionSs.dll with error IMA_RESULT_FAILURE