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Edgesight some devices not updating

Edgesight 5.4 Devices not all updating



EventID: 1309

Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 21/11/2012 05:09:03
Event time (UTC): 21/11/2012 05:09:03
Event ID: 253f40dc21e443718a8b4ae7da0f3f58
Event sequence: 19
Event occurrence: 4
Event detail code: 0

Application information:
Application domain: /LM/W3SVC/1/ROOT/edgesight-1-129979474088414087
Trust level: Full
Application Virtual Path: /edgesight
Application Path: C:Program Files (x86)CitrixSystem MonitoringServerEdgeSightPages

Edgesight 5.4 ASP.net eventlog erro 1309


Solution: http://support.citrix.com/article/CTX132116

Overview of fix

Open the %ProgramFiles(x86)%CitrixSystem MonitoringServerEdgeSightPages folder on the EdgeSight server. Open the web.config file in Notepad

If the web.config file already contains the <appSettings> tag, then you have to insert the <add> tag under the existing <appSettings> tag.

</system.web> </location>

MaxHttpCollectionKeys” value=”50000″ />


5000-10000 typical configĀ – we raised oursĀ to 50000 for teh backlog of info where the agents hadn’t updated in 2-3 days