Tag: 5.4

April 7, 2014

Citrix Edgesight email test works but Edgesight alert emails not sending

Problem:

After the setup of a new Edgesight server it was noticed that the notifications settings of the Citrix Edgesight server were correct and when testing them would get an instant email from the edgesight server (Server Configuration > Settings > Notifications > Test Email button)

However when testing an Edgesight alert the ‘Alert’ emails weren’t coming through, even though we had successfully tested above!

Solution:

After checking the usual thing slike can Edgesight talk to the exchange server, is relay allowed for the IP address of the Edgesight server in the exchange server etc the following steps were performed:

Check core_zalertq_actions and cote_zalertq_recv were listed as running under Server Status > Server script host and if no start them or reboot the server and check they have started
If they are ok Check that the server name matches the FQDN of the SSL certificate on the Edgesight server under ‘Server Configuration > Settings > Notifications’ By default Edgesight will only fill in the HOSTNAME which wont work with the SSL settings on the Edgesight server

Working!

References:

And after writing all this I found the official Citrix article – http://support.citrix.com/article/CTX126701 .. so could have saved myself repeating it all! Grrr 🙂

November 23, 2012

Edgesight some devices not updating

Edgesight 5.4 Devices not all updating

Errors:

EventID: 1309

Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 21/11/2012 05:09:03
Event time (UTC): 21/11/2012 05:09:03
Event ID: 253f40dc21e443718a8b4ae7da0f3f58
Event sequence: 19
Event occurrence: 4
Event detail code: 0

Application information:
Application domain: /LM/W3SVC/1/ROOT/edgesight-1-129979474088414087
Trust level: Full
Application Virtual Path: /edgesight
Application Path: C:Program Files (x86)CitrixSystem MonitoringServerEdgeSightPages

Solution: http://support.citrix.com/article/CTX132116

Overview of fix

Open the %ProgramFiles(x86)%CitrixSystem MonitoringServerEdgeSightPages folder on the EdgeSight server. Open the web.config file in Notepad

If the web.config file already contains the <appSettings> tag, then you have to insert the <add> tag under the existing <appSettings> tag.

</system.web> </location>

MaxHttpCollectionKeys” value=”50000″ />

</configuration>

5000-10000 typical config – we raised ours to 50000 for teh backlog of info where the agents hadn’t updated in 2-3 days

October 31, 2012

Edgesight SSRS Permissions Configuration

Situation: when creating the new Edgesight SSRS solution the following changes had to be made to the SSRS server to allow the Edgesight to create folder, and upoad all its Reports etc

Solution:

Log into SSRS as Administrator
Click on site settings
choose security
add the necessary user (edgesiht admin account) as a system administrator…
Test link
Got to SSRS page
http://SERVER/Reports/Pages/Settings.aspx?SelectedSubTabId=SecurityLinkID
Log into SSRS as Administrator
Click on folder settings
choose security
add the necessary user as a Browser, Content Manager, My Reports, Publisher, Report Builder

October 31, 2012

Edgesight 5.4 report subscription error

Situation: When creating a new subscription report in edgesight you may get

Error Message:

An error occurred creating the subscription: An attempt has been made to use a delivery extension that is not registered for this report server. —> Microsoft.ReportingServices.Diagnostics.Utilities.DeliveryExtensionNotFoundException: An attempt has been made to use a delivery extension that is not registered for this report server.

Solution:

Open the SQL Server Reporting services configuration manager for the edgesight database instance and edit the configure the ‘Email settings’ section.

In our instance the below settings below were blank

May 24, 2012

Filter Citrix applications by description for PNAGENT and Citrix Web Interface 5.3 and 5.4

OK – there is heaps of stuff out there but i just wanted to attach a damn file in the right WORKING format for NEXT time I have to waste an hour trying to get this working. I cannot take any credit for any of this – im just a cut and paste monkey – see below for references and credits.

REMEMBER DO NOT LEAVE ANY COPIES OR RENAMED VERSIONS OF THE SAME FILE IN THE APP DIRECTORY – THIS WILL BREAK PNAGENT

PNAGENT SERVICES 5.3 SINGLE FILTER
Default Location: c:inetpubwwwrootCitrixPNAgentapp_codePagesJavacomcitrixwipna
Filter File: FILTERED_single_Enumeration.jav

This file will filter all apps that have a descripiton that STARTs with # – be SURE to rename to ‘enumeration.java’

PNAGENT SERVICES 5.4 DUAL FILTER
Default Location: c:inetpubwwwrootCitrixPNAgentapp_codePagesJavacomcitrixwipna
Filter File: FILTERED_dual_Enumeration.java
This file will filter all apps that have a description that STARTs with # or START with * – be SURE to rename to ‘enumeration.

No need to run IISRESET.

References:

http://blogs.citrix.com/2011/07/06/hiding-applications-on-web-interface-xenapp-and-services-sites/

http://www.raido.be/frontend/files/whitepapers/31_s6vaxlpf.pdf

April 25, 2012

James's Super Amazing Hotfix Post

Windows 2008 x64 SP1 – (NON R2)

http://support.microsoft.com/kb/2379016 – A computer that is running Windows Vista or Windows Server 2008 stops responding and hangs at the “Applying User Settings” stage of the logon process (Fix Stuck at Welcome screen)

http://support.microsoft.com/kb/974878 – PhysicalDisk counters contain invalid and duplicate entries when you use Microsoft Multipath I/O (MPIO) to control one or more storage devices (Fix for Oracle EM to graph disk access)

Windows 2008 x64 R2 SP1 (Terminal Services, Remote Desktop Services)

http://support.microsoft.com/kb/2617858 – Unexpectedly slow startup or logon process in Windows Server 2008 R2 or in Windows 7*
http://support.microsoft.com/kb/2620656 – Invalid redirected printers may be available in a Remote Desktop Services session that connects to a RD Session Host server that is running Windows Server 2008 or Windows Server 2008 R2*
http://support.microsoft.com/kb/2578159 – The logon process stops responding in Windows Server 2008 R2 or in Windows 7
http://support.microsoft.com/kb/2551503 – A mapped drive that has the non-persistent flag set is displayed as a disconnected drive in Windows 7 or in Windows Server 2008 R2
http://support.microsoft.com/kb/2444328 – You cannot access shared files or shared printers in Windows 7 or in Windows Server 2008 R2
http://support.microsoft.com/kb/917607 – I cannot open Help that was created in the Windows Help format (WinHlp32.exe)
http://support.microsoft.com/kb/2465772 – An application or service that uses Winsock API or Winsock Kernel API may randomly stop responding in Windows Server 2008 R2 or in Windows 7
http://support.microsoft.com/kb/2661001 – “Please wait for Local Session Manager” message remains for several minutes when you disconnect from a computer that is running Windows Server 2008 R2 during the logon process
http://support.microsoft.com/kb/2590550 – The desktop does not load and only displays a black or blue background after you log on to a computer that is running Windows 7 or Windows Server 2008 R2

Windows 2008 x64 R2 POST SP1 (Terminal Services, Remote Desktop Services)

http://support.microsoft.com/kb/941158 – In an Active Directory service domain environment, you configure the Internet Explorer Maintenance Group Policy settings. A user logs on to the domain from a Windows XP-based, a Windows Server 2003-based, or Windows Vista-based client computer that has Internet Explorer 7 or Internet Explorer 8 installed. ever, the user experiences a 20-second logon delay compared with a client computer that has Internet Explorer 6 installed.
http://support.microsoft.com/kb/2571388 – You install the Remote Desktop Session Host role service on a computer that is running Windows Server 2008 or Windows Server 2008 R2. You try to log off a Remote Desktop Services session on the computer. In this scenario, the Remote Desktop Services session stops responding. After some time, the computer stops accepting incoming Remote Desktop Protocol (RDP) or Independent Computing Architecture (ICA) connections. You must turn off and then restart the computer to recover from this issue.
http://support.microsoft.com/kb/2661001 – On Servers running Windows 2008 R2, the following error messages are displayed during the logon process: “Please wait for Local Session Manager”, “The task you are trying to do cannot be completed because remote desktop services is currently busy”.
http://support.microsoft.com/kb/2465772 – An application or service that uses Winsock API or Winsock Kernel API might randomly stop responding in Windows Server 2008 R2.
http://support.microsoft.com/kb/2444328 – You cannot access shared files or shared printers in Windows 7 or in Windows Server 2008 R2.
http://support.microsoft.com/kb/2551503 – A mapped drive that has the non-persistent flag set is displayed as a disconnected drive in Windows 7 or in Windows Server 2008 R2.
http://support.microsoft.com/kb/2578159 – The logon process stops responding in Windows Server 2008 R2 or in Windows 7.
http://support.microsoft.com/kb/2620656 – Invalid redirected printers may be available in a Remote Desktop Services session that connects to a RD Session Host server that is running Windows Server 2008 R2.
http://support.microsoft.com/kb/2617858 – Unexpectedly slow start-up or logon process in Windows Server 2008 R2 or in Windows 7.
http://support.microsoft.com/kb/917607 – When you try to use Help in some programs on a computer that is running Windows 7 or Windows Server 2008 R2, you may receive an error.
http://support.microsoft.com/kb/977346 – The Welcome screen may be displayed for 30 seconds during the logon process after you set a solid colour as the desktop background in Windows 7 or in Windows Server 2008 R2.
http://support.microsoft.com/kb/2551503 – A mapped drive that has the non-persistent flag set is displayed as a disconnected drive in Windows 7 or in Windows Server 2008 R2.
http://support.microsoft.com/kb/2775511 – An enterprise hotfix rollup is available for Windows 7 SP1 and Windows Server 2008 R2 SP1.
http://support.microsoft.com/kb/2647753 – Update rollup: Fix printing problems in Windows 7 and Windows Server 2008 R2.
http://support.microsoft.com/kb/2661332 – You cannot re-establish a Remote Desktop Services session to a Windows Server 2008 R2-based server.